FAQ

How does Auto top-up work?

Auto Top-up is a payment method that allows for recurring top-ups based on a payment card linked to your Viking Account. Simply go to “My Account” > “Viking Payments,” add your payment card or Balance, and then enable the payment method for selected numbers. The top-up will automatically occur on the last day of the package validity from the previous top-up, between 9:00 and 15:00. In case of a failed transaction, a retry will be attempted after 4 hours. If the retry is also unsuccessful, Auto Top-up will be disabled for the numbers where the transaction failed, and you will be notified via SMS.

When you add a payment card, Viking Points available on your account will automatically be used first. If you do not have enough Viking Points to cover the full Top-up, a partial payment will be made, using the available points, with the remainder charged to your payment card.

Top-ups made by other methods do not affect the disabling or timing of Auto Top-up.

If you wish to change the offer for which Auto Top-up is enabled (e.g., you have Perfekt Match but want to switch to Ekstra Match), simply disable the service and re-enable it, selecting the offer you prefer during setup.

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