FAQ

How does Auto top-up work?

Auto Top-Up is a convenient feature that automatically renews your plan every 31 days – without your involvement. You can choose auto top-up from a payment card or from your balance.

How to enable auto top-up using a payment card?

• Start by adding a payment card. Go to My Account > Settings > Viking Payments.
• Add your payment card
• Go to My Cards and select the number for which you want to enable the service by clicking Activate Subscription, then choose the payment method > My Payment Card

If you have Viking Points, they will be used first. If not – the transaction will be completed using your card.

How to enable auto top-up from your balance?

• Go to My Cards and select the number for which you want to enable the service by clicking Activate Subscription, then choose the payment method > Funds from your balance
• At the time of the monthly top-up from your balance, the balance must be at least equal to the value of the plan! Otherwise, activation won’t be possible.

The top-up occurs on the last day of your current plan’s validity, between 9:00 AM and 3:00 PM. If the payment fails, we will try again after 4 hours. Another failed attempt will disable the service (for the given number) – but we will notify you via SMS beforehand.

Top-ups made using other methods do not affect the deactivation or postponement of Auto Top-Up.

If you want to change the plan for which Auto Top-Up is activated (e.g. you have Perfekt Match, and want to use Ekstra Match), simply disable the service and, upon reactivation, select the plan you are interested in.

Note – when switching to a lower plan from the POD PRĄD Offer, you will lose your accumulated GB.

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