Outgoing calls are valid for 365 days after the last top-up with Standard or No Limit offer. Even after the end of offer validity, you can still use the availble credit for calls (0,19 zł/min), texting (0,09 zł/sms), sending mms (0,10 zł/mms) and to surf the internet (0,01 zł/MB). Topping-up with custom amount top-up does not prolong the validity of your SIM card. After 365 days, the number becomes suspended, outgoing calls are to be blocked and you still have 60 days to top-up using Standard or No Limit offer and save your number. After that period the number becomes disconnected with no possibility of new activation.

Number transfer is easy :) All you need to do is order a SIM card and fill in the registration form. Please be aware that the data given by you in during registration should be exactly the same as in your current provider.

In case of a prepaid number, please double check if your number is registered with your provider.

Information needed for your individual number transfer:

• First name
• Last name
• PESEL number
• Name of current provider
• MSISDN - current phone number
• ID number (ID card or Passport)

Postpaid complex: business contract (via company)

• Company name
• NIP number
• REGON number
• KRS number
• Current operator
• MSISDN

Once you've filled in the necessary fields, you get to choose a porting date. There are three options:

• On a specific date: you choose a specific date (a cancellation fee is possible);
• At the end of the term of notice: donor operator chooses a date (a cancellation fee is possible);
• At the end of your contract: donor operator says when contract is over and then the number transfer can be done (no cancellation fee).

After having completed the procedure, you’ll get an email saying that you have to validate your email address. The last step is to pay the first top-up. This amount will be converted into calling credit and free bundles once the SIM card is activated. Once the payment is done, you’ll receive a confirmation email with the shipping date, your transfer date and other info.

What to do next?

We will send the SIM card by mail. With the SIM you'll receive documents and an envelope. You need to sign the documents and send them back so we can start the number transfer. Once we've received them, we send them to your current operator to request the number transfer. At that moment, we have to wait his response. When everything is OK, you just have to wait the date of transfer and then you are a Mobile Viking! We will send you a reminder one day before this date.

You can top-up your SIM card using several methods:

1. without logging into your account at www.mobilevikings.pl – all you need to do is press the „Top-up account” button, which can be found in the upper right corner of the page. Once you are redirected to the payments form, you will be asked to input a number, on which the top-up will be activated, you will also be asked to input an e-mail address, to which a confirmation of the payment will be sent.

The available payment methods are as follows:

• credit/debit card (an online payment system with the use of Mastercard/VISA card) – one needs to input the number of the card, its validity date and the CVC code, which can be found on the reverse of the credit card.

• online money transfer using Dotpay – you will be redirected to a website, where you will be able to choose your bank. Please choose your bank, fill in the data needed to log in, and finish your online money transfer.

2. after logging into your account at www.mobilevikings.pl – press the „Top-up account” button, which can be found in the upper right corner of the page, and choose on which number the top-up will be activated (in the event of having more than one number). You can choose one of the following payment methods:

• credit/debit card (an online payment system with the use of Mastercard/VISA card) – one needs to input the number of the card, its validity date and the CVC code, which can be found on the back of the card.

• online money transfer using Dotpay – you will be redirected to a website, where you will be able to choose your bank. Please choose your bank, fill in the data needed to log in, and finish your online money transfer.

• Viking Points – a payment with the use of Viking Points, granted as a bonus in the „Free top-ups” promotion/program. If you do not have a sufficient amount of Points, you can split the payment and use them as a reduction for the top-up. You will be able to suplement the payment with a second payment method – using a debit card or an online money transfer.

3. adding a Mastercard/Visa debit card to an account – you can add your debit card, while being logged into the account, and later on top-up using the Viking app or with an SMS.

You can also top-up the account with the amount of your choice, choosing from beetween 5-300 zł. This credit you can use according to the Price Plan. The credit is valid as long as your card is active, but this type of top-up does not prolong the validity of the SIM card.

Well, you invite new people to us and we give you 10% discount for each one of them. When you reach 5 new Vikings in your crew, we will grant your wish and you will have it #ForFree. Forever. All the way.
Conditions?
1. Each of your crew members needs to top-up for minimum 25zł every 31 days.
2. You get a discount for as long, as your crew top-ups.
3. You need to have auto top-up on.
4. That’s all folks. More details available in Terms and Conditions.

A detailed overview of all rates can be found on our website on the roaming page.

Note: your cell phone will not always choose the cheapest rating plan automatically. Check the rates of all networks when going abroad and pay attention when you’re surfing on the Internet: if needed, you can select another local network manually.