“Cheap roaming” is an extra service that allows you to reduce the cost of your outgoing calls when you are roaming internationally. You can activate this service directly on your phone - depending on the model - in the settings, in the "Mobile Vikings" menu or in the "SIM applications / on the SIM card" menu. You can turn off the service in the same place.

If you can’t find the “Mobile Vikings” menu, please check your phone manual - choose “sim application toolkit”.

And now, how technically looks such a call, while “Cheap roaming” is used?

1. Activate the service (as described above).
2. Enter the correct phone number you want to call - be sure to add “+” or “00” before the number and international dialing code of the country you are calling (for example, Polish number: “+48” / “0048”) and confirm the call connection.
3. Then, you can see the approved connection, the system will call you back a moment later. Accept this call and wait for your interlocutor to answer the call.
4. It’s ready, you can talk! The connection fee will be charged from the moment when your interlocutor answers the call.

Active “Cheap roaming” reduces costs of calls made outside the European Union but sometimes its activation is also required when you call inside the EU to use service properly and it depends on arrangements between operators.

The Fair Usage Policy is a rule that tells who the roaming service in the European Union is aimed at. In accordance with the Fair Usage Policy we may charge you additional fees if:

• during 4 months (this is the observation period) your number logs in to the transmitters of EU roaming partners more often than Polish ones, or if the roaming usage on this number is higher than in Poland. Before we charge additional fees, you receive an SMS from us, then you have two weeks to change the balance of the use. If the balance does not change, we will turn surcharges on. They will be active until the balance changes
• if you use multiple SIM cards sequentially while roaming
• your SIM cards are resaled to people who do not live in Poland and do not have permanent connections with this country.

You can check the amount of possible surcharges in the price list of your offer.

Smart Roaming allows you to use the services abroad. You will be charged on the base of your current usage.

Charge for calls, texts and data usage is subtracted according to the pricelist from the Additional services balance you can add funds to. To ensure you will always stay connected outside of Poland, activate Auto Refill to automatically add funds to the balance once it goes below the set threshold. This way the service will be available to you in every situation.
You can use Smart Roaming around the world, also outside of the European Union. Your funds on the Additional services balance will stay valid as long as your number is active.

Auto Refill provides continuity of service, securing your Additional services balance from deplating and making sure you will not be left with no internet access abroad.

To configure the Auto Refill, turn it on in the Roaming section in Viking App and set the threshold and amount of Auto Refill. Once the balance goes below the set threshold, funds will be automatically added from your payment card.

No. After leaving the European Union, Great Britan along with Monaco, San Marino, Switzerland and Greenland belong to roaming 1a Zone. EU data packages do not provide internet access in the UK, nor in any other country listed above.

You can still use the service in 1a Zone with Smart Roaming, using funds from your Additional services balance. In addition, if your phone is on the list of devices supporting WiFi Calling, you can make calls to Poland for free while being connected to the WiFi anywhere, all around the world.

No. When you stay in Poland the calls made to Polish numbers are billed as domestic call, no matter where the receiver is. As such, these calls are free within offers with unlimited calls/text/mms and you won't pay a single penny.

International calls are billed according to the special pricelist and depend on the place you call to.

To make the international call you need to have funds on the Additional services balance. You will be charged for the call from these funds.

Activating the roaming on the phone varies between the phone models. Nonetheless it is usually similar for most of the devices.

1. Go to Settings
2. Find a section called Mobile Networks, Calls or Network
3. Turn on Data roaming

While configuring the roaming you need to turn on the option Automatically select network in the Mobile networks section. This way your phone will connect with the network best optimized to connect with us.