ROAMING AND INTERNATIONAL CALLING

Turning the roaming function on may differ depending on the device. However, the process is usually quite similar:

1. Go to Settings on your smartphone.
2. Find the Mobile network, Connections or Network option.
3. Turn Data Roaming on.

Remember to also turn Automatic network selection on in the Mobile Service tab. This will make your phone connect to the best optimized network in your area.

Domestic roaming means using a different network while in Poland - when there is no coverage of your base network. International roaming means using foreign network operators while staying abroad.

Follow these steps to use international roaming with Mobile Vikings:

1. Check whether roaming is activated on your account: log on to the Viking App or your Viking Account and make sure roaming is enabled.
2. Turn on data roaming in your phone: go to phone settings, find the Mobile network or Connections section and activate Data Roaming.
3. Set network selection to automatic: in the Mobile Service tab enable the automatic network selection option to make sure your phone connects with the network with the best signal in the country you are in.
4. Check your available balance: make sure you have sufficient Balance or an active data pack - particularly if you are planning to use data outside the European Union.

You can also take advantage of Mobile Vikings data packages in non-EU countries. Details of the available data packs and pricing can be found on the network operator’s website.
 

International calls are calls made from Poland to foreign phone numbers (for instance calling from Poland to Germany). This is not roaming, as the latter means using your phone abroad.

Check whether you have roaming turned on in phone settings and on your Viking Account. Make sure your phone has automatic network selection enabled and it is not set to a network unavailable in the country you are in. If the problem persists, restart your device and contact Mobile Vikings tech support (in our Viking language: HelpDesk).

With Mobile Vikings (in the POD PRĄD plan), you can use the mobile services in EU countries on the bases of the “Roam Like at Home” rule. This means that calls, texts and MMS are billed like in Poland, with no extra fees.

Outside the EU, Mobile Vikings roaming is billed based on rates defined in the network operator’s price list, with the fees charged to the Balance. The actual rates depend on the country and roaming zone.
To avoid unexpected costs, we recommend taking advantage of the available data packages or using local Wi-Fi networks when travelling outside the EU.

Mobile Vikings automatically activates a mobile data restriction when roaming after reaching a set limit of 266PLN gross (50EUR). We send a text informing you of reaching 80% and 100% of that limit. Data will be blocked after reaching this limit - but calls and texts will remain active - you will not be surprised with high charges thanks to this. Applies to the Vikings who have funds in their Balance.

Fair Usage Policy is a set of rules that define who the European Union roaming service is intended for. According to those rules, we may apply additional charges if:

• within a 4 month period (this is the set observation period) your number logs on to EU roaming partner cell towers more often than to Polish ones or if usage of this number in roaming is higher than in Poland. Before we apply additional charges, we will text you - you have 2 weeks from this message to shift the service usage profile. If the balance remains unchanged, we will apply charges and keep them on until the usage profile on your number changes,
• you are using many SIM cards in roaming, one after the other,
• your SIM cards are being resold on an organized basis to people who are not living in Poland or have no permanent connections to Poland.

You can check the additional charges in the Pricelist of your plan.
 

Viking App is the most convenient place! In the App, go to Viking’s Deck, click on Manage balance. The Viking App will take you through the remaining steps.

You can also credit the Balance in the Viking Account on our website. Log on and click Top-up.

The funds are valid as long as your number is active, but they do not prolong its validity. You can select an amount ranging from 5PLN to 300PLN.

The EU roaming service is available in the following countries and territories:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Netherlands, Norway, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain, Sweden, Vatican.

You can use the World Internet Package in the following countries:

Albania, Argentina, Armenia, Australia, Bangladesh, Belarus, Bosnia and Herzegovina, Brazil, Canada, Chile, China, Colombia, Dominican Republic, Ecuador, Egypt, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Jersey, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Macedonia, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Morocco, New Zealand, Oman, Peru, Qatar, Russia, Serbia, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America (USA), Vietnam.

In EU roaming, you have free access to emergency services:

• By calling the European emergency number 112.
• Through alternative access methods available in the respective EU member states, which can also be used by people with disabilities. For example: emergency apps, text messages, relay services, real-time text communication, or full conversation services.
   

Some EU member states have also introduced mobile apps that provide public alerts.

We also apply a block on data transmission in roaming. It activates automatically after you have used data roaming services worth 266 PLN (including tax) in a given billing period.

We will notify you via SMS when:

• You use 80% of your limit,
• Your bill approaches 100% of the limit (50 euros).
   

If you reach the limit, we will block data transmission, but other services—calls and SMS—will remain available.

We collaborate with the largest mobile operators worldwide. This gives you access to the best roaming and data packages abroad, with service quality comparable to what we offer in your home country. Voice calls, SMS, MMS, and data transmission are provided at the highest possible speeds, in line with the technology available in the specific location. This applies to both roaming on Match and Pod Prąd Offers.