FAQ

EU roaming fees

If you have a Subscription, each month you receive a package of unlimited calls, SMS/MMS (sending MMS depends on data availability), and a data transfer limit (up to 7.11 GB with Subscription 80, up to 8.29 GB with Subscription 120, and up to 10.66 GB with Subscription 180) for use within the Euro Zone (our term for the area where EU roaming applies).

If you have a Match offer, to use roaming, you need funds in your Balance. You can manually add funds or enable Automatic Refill, which refills your Balance when it drops below a certain level. Funds remain valid as long as your number is active. EU roaming rates for the Match offer are as follows:

• Outgoing calls: 0.10 PLN/minute
• Incoming calls: free
• SMS: 0.02 PLN
• MMS: 0.01 PLN
• Data transfer: 8.94 PLN per 1 GB.

The "Roam Like at Home" principle applies to short-term trips within the EU. If abuse is detected, in line with the Fair Use Policy, additional charges may be applied to the basic service rates:

• 0.12 PLN per minute for outgoing calls
• 0.01 PLN per minute for incoming calls
• 0.01 PLN per SMS sent
• 0.01 PLN per MMS sent
• 9.20 PLN per 1 GB of data transfer.

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