FAQ

I want to replace my SIM card with an eSIM or switch from one eSIM to another. How can I order this?

If you want to replace your standard SIM with an eSIM, or for any reason replace your current eSIM with another eSIM, you can easily do it in the Viking App, under the "Profile" tab -> "Order a SIM/eSIM duplicate".

When you request a SIM replacement, we’re required to check whether your PESEL (Polish national identification number) is restricted. If it is, issuing a duplicate won’t be possible (you can temporarily lift the restriction at any time and then return to the replacement process).

One replacement per number per year is free of charge; any additional replacements cost 19 PLN.

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