Refund of Unused Balance Funds

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Refund of Unused Balance Funds

Have you changed your operator or has your account expired? If you still have unused prepaid funds, you can recover them.

No fees. Upon your request.

In accordance with the Electronic Communications Law (PKE), only Consumers are entitled to request a refund, meaning natural persons who use the number for purposes not directly related to business activity or professional practice. This means that the number must be registered with private (personal) details, not business details.

You are entitled to a refund if:

your account validity has expired (the Validity Period for incoming calls has elapsed),
or
you have ported your number to another provider of voice communication services.

The refund covers only monetary funds:

paid by you as a result of prepayment for telecommunications services,
that have not been used for services.

The refund applies exclusively to actually paid monetary funds. The following are not eligible for a refund:

promotional funds,
bonus GB,
other non-monetary benefits.

No. The refund is processed only upon the Subscriber’s request.

To receive a refund, you must provide your bank account number (or an account number held with a SKOK credit union).

Providing the account number is equivalent to submitting a refund request.

You can do this in several ways:

The fastest way: via the Internetowe Konto Abonenta (IKA) – My Viking account.

Log in to your Viking account.
Go to the Settings section.
Select the Data tab.
Find the field Bank account number for refund.
Enter your account number in NRB format (26 digits).
Save the changes.

That’s it. Saving the account number in this section is considered as submitting a refund request.

If your account number was previously provided, you may update it — the system will treat the most recently entered number as the valid one for processing the refund.

2. By phone

Contact the Help Desk and provide your account number to the agent.

3. By email

Send a message to: helpdesk@mobilevikings.pl

Important: The email must be sent from the address assigned to your Viking account.

Please include your refund account number in the message.

4. In person

During a pre-arranged visit at the Operator’s headquarters in Wrocław.

You may provide the refund account number within 6 months from the date of:

the expiration of your account validity (the end of the Validity Period for incoming calls),
or
porting your number to another operator.

After 6 months, the right to claim a refund expires.

The refund will be processed within 21 days from the date the request is submitted (i.e. from the moment the bank account number is provided), provided that: