Company logo
dlaczego aplikacje przestają działać

Why apps stop working – the most common causes

Avatar for ViQueen Magda T.
ViQueen Magda T.
2 years ago
915 read
4 min. of reading
This page has been automatically translated using machine translation

Have you dreamed of a big dose of adrenaline and a bungee jump for years? You finally dared and bought the option with a photo package and a video. 🎥 You jumped, but your emotions are still soaring? 🔥 You're trying to send proof of your courage to your friends. And just at this moment, as if on cue, the app refuses to cooperate… Would your heroic feat go unnoticed?! 💔 Grab the most important info below on why apps stop working and how to fix it. You'll find it useful not only for sending photos.💪

Why have some apps stopped working?

Smart technical minds point to several basic malfunctions that can manifest as incorrect app operation. 🧐 Understanding the cause is very important. The path to a solution depends on it.

First, let's look at the list of potential problems. Below you'll find more detailed info on each of these issues along with practical tips on how to resolve them. And then you'll finally be able to show off your courage! 😁🦸 Or at least enjoy your working phone…

Why do apps stop working?

  1. Slow or unstable internet connection.
  2. Lack of regular updates.
  3. Lack of free space on the device.
  4. Clogged app cache.
  5. Technical issues with software from unofficial sources.

Apps stop working on Android: what to do?

Now that you know why apps are crashing, it's time for tips that will save you from this problem. 🦸 Lend a helping hand not only to your struggling smartphone, 😫 but also to the devices of your loved ones. 💖 You might not wear a hero's cape every day, but you can feel like one by helping others.

Slow or unstable internet connection
One way to solve the problem is to optimize your network connection.

You can do this as follows:

  1. Turn off mobile data or your router for a few minutes.
  2. Restart your smartphone.
  3. Turn on mobile data and the router, and check the app's performance again.
  4. Force your phone settings to use LTE (4G) networks.
  5. Manually select one of the available networks.
  6. Use a different internet connection and see if the problem persists.

If needed, call our support department (aka the Perfect HelpDesk 🙃), who will check the coverage in your area and perform a network settings reset.

Lack of regular updates

App developers introduce changes to software from time to time. The best solution is to use the latest version of the app. Check if the app has been updated and, if necessary, perform the update. 💪

Updating apps on Android and iOS:

  1. Open the Play Store/Google Play or App Store
  2. Click on your profile icon in the upper right corner.
  3. Select Manage apps.
  4. Find the Available updates section. You can update all apps or choose a specific one from the list.
  5. Restart your smartphone. Done! 🥳

Lack of free space on the device

Modern smartphones have a lot of built-in memory. However, storing precious memories (files, videos, or photos) can deplete these resources. 😱 Delete unnecessary data or infrequently used apps. This will ensure that important apps function correctly. When deciding to remove certain programs, you can pay attention to their size. Some phone apps are very large and take up a lot of space. 

Clogged app cache

Clearing data results in freeing up space and faster smartphone operation. However, this is a temporary solution, as the cache will fill up again after some time. You should perform thorough cleaning 🧹 on your phone from time to time. Some apps heavily burden your device with background processes. We're talking about various notifications that are sent even when you're not actively using your smartphone. Try to disable apps you don't use.

Software from unofficial sources

Smartphone manufacturers advise downloading apps only from official sources. For Android, use Google Play, and for iOS, use the App Store. Their role is to check programs for potential harm and viruses. By downloading apps from unknown websites, you risk damaging your phone, losing data from your device, or having your personal information stolen.

Why does the Google app keep crashing?

Don't despair when you see this message on your smartphone screen. Vikings are here to help, so chin up! 🤘 Google Play provides updates coded for specific phone models. Your smartphone might receive an incorrect version of the software that operates incorrectly. 😤 We'd bet our hands horns it that you'll quickly get the hang of it and forget about the problem. 🤩 Restore the previous version of the software using the "uninstall" button in Google Play. Don't worry, this doesn't mean completely deleting the app. Google is system software, and the button will only remove the latest changes. After completing the task, wait for Google to release a corrected update.

Did you use our advice and the app started working correctly? 🥳 Well done, brave Viking! 💪 Now you can send photos to your heart's content, and we suspect you'll find other app features useful too. If you want to learn more about smartphone problems, read our post why the touch screen on your phone isn't working.

Avatar for ViQueen Magda T.
About the author:
ViQueen Magda T.
On board with Mobile Vikings since 2017. She gladly writes guides and helps Vikings find their way in the virtual world. Personally, she highly values foreign travels, discovering less touristy places, and trying local food.
See all articles
Related Articles

Want to talk?

Start chat

With a Viking - right from the start - bots overboard!

Call us

48 732 007 007
Call cost according to the operator's tariff

Write to us

helpdesk@mobilevikings.pl
Click, click - hooray! We are waiting for an email from you
Contact us