Who is a mobile operator, everyone knows – it's the entity responsible for phone coverage. That's us. A virtual operator? A bit trickier, but the point is that it uses the infrastructure of traditional operators. That's also us. But we identify ourselves 🚁 primarily as a community operator. First time you're hearing that? 👽 Naturally, because no one like us existed before. So listen up, who Mobile Vikings is and why it makes a difference.
What's it like to be a community operator, good? Well, in our opinion, it's not a matter of being good or not good. If we had to say what we value most in life, we'd say people. 😉
A Person, Not a Number
In the three words above lies the entire explanation of the concept of a community operator. We believe that treating users like numbers in an Excel sheet 🧮 or coins in a piggy bank 🐖 is not only weak but also unprofitable. That's why our business model assumes one simple thing – instead of pocketing profits or spending them on expensive advertising campaigns, we prefer to invest (not just money, but also our time and commitment) back into those thanks to whom we exist at all. Our users, our Viking crew! So they can sail smoothly on our deck, comfortably, without problems, and pleasantly. And you know what turns out? A person treated like a person likes you. Appreciates honesty. Stays with you. Recommends your services further. Wow, who would have expected that, right? Probably very few, because we have the lowest churn rate among prepaid offers.
Nice, Nice, But What Are The Specifics?
If you're a Viking, you know it, you know it yourself. If not – here are some consequences of treating users like humans. First, you won't find any hidden costs, fine print, or asterisks in our offer. We don't like deception – we say everything directly, even if we mess up. 🤦♂️ The offer itself might not hold the first prize for the lowest price (though it undoubtedly stands on the podium), but do you really prefer an operator who cuts corners on everything – with you at the top? If so – we won't hide that Mobile Vikings isn't ideal for everyone. ⛔
Instead of bots, we prefer to hire the best Help Desk in the world, who will go above and beyond to help you in need. Or just chat. We also prefer that the gigabytes you receive each month stay with you and accumulate until you use them or exchange them for gadgets in our store. And if you help us build the Viking community by inviting others to the network, we want to reward your effort. 🤑 A 10% permanent discount for each person you bring aboard, and when that number reaches 5 – you can have it #forfree forever.
In addition, we want to invest in things that are truly important, and billboards with attractive celebrity faces are unlikely to change the world for the better. 🙃 Gigabytes donated by the community to charitable causes and our own initiatives, such as distributing swift boxes, establishing a helpline for seniors, or any other cause indicated by Vikings – this is what we, as a community operator, want to spend the money on that people use to buy our service.
Users = Crew = Management
We've been saying for a long time that we do #everythingforours. In every action we take, we always put the crew first. 🥇 Vikings test our app and choose the features that should be implemented in it – because they are the ones who use it. We invite them to beer tastings and selections, and even to co-create this blog; we read every opinion and feedback because we want to know your thoughts.
If we had to say what we value most in life, we'd say people.
Otis/Mobile Vikings
Especially in matters as fundamental and crucial as the shape of our offers – it was the community's voice that led to the current Match tariffs being equipped with free accumulation. 📚 And since there's a Management, there must also be Management Reports. Every month, we report on the additional activities we've spent money on.
The point is that when you adhere to certain values, even seemingly universal ones, sometimes you don't find the understanding that, so to speak, helps you grow. We were lucky, so to speak, because we found it, and we thank the 60,000 Vikings for that! 🙏 This is what a community operator looks like in our eyes. And we're just getting warmed up! Want to be a part of it? Welcome aboard! ⛵
