How to switch to Ekstra MATCH, or changing your plan in Mobile Vikings

A change that takes no more than a few minutes. A Help Desk that, if necessary, will give you the shirt off their back. Offers that – let's be honest – you simply want to use. And all this at Mobile Vikings. If you want to change your package, e.g., to Ekstra MATCH, we'll guide you through this process quickly and efficiently.

How can you change your package at Mobile Vikings?

The process of switching to a different offer depends on the terms you're currently on with us. There are 3 ways to change your package:

1. you have auto-recharge enabled,
2. you don't have auto-recharge enabled,
3. you are not in a MATCH.

Importantly, changing your offer requires a new top-up. Therefore, it's best to choose your new package towards the end of your current one's validity period. We've described everything below so you can make the change easily and effectively.

A few words about auto-recharge

As a reminder, auto-recharge is a payment method that allows for recurring top-ups from a payment card linked to your Viking account. Simply add your payment card in the "My Account" > "Viking Payments" tab, then enable the payment method for your chosen numbers, and from then on, auto-recharge will be performed automatically.

You probably remember whether money disappears from your account automatically or if you take care of topping it up yourself. However, if you happen to forget, and you know how memory can be sometimes, don't worry! You can easily check which option you have set up using our app or by logging into your Viking account in your browser.

1. Changing your offer with auto-recharge enabled

If you have auto-recharge enabled, you can change your package to another one via our website or the app. We recommend changing your offer through the website because it's simple and intuitive. This will allow you to easily set sail on your chosen voyage.

Changing your offer via the website

1. Log in to your account at https://mobilevikings.pl/en/account/login/.
2. Click the "Auto-recharge" switch.

1. If you want to change your offer, simply turn off "Auto-recharge".

1. Click the "Auto-recharge" switch again.

1. Then, change your offer.

1. And choose the one that interests you, which is Ekstra MATCH.

7. That's it. Simple, right?

Changing your offer through the Viking App

1. Open the Viking App.
2. Go to the main screen and click the green field.

1. Then, click the slider to disable auto-recharge.

1. Confirm your choice.

1. Select "Top-up".

1. Then, select the Ekstra MATCH offer.

1. Make the payment using any method.

8 a. If you don't want to re-enable auto-recharge:

All done! That was quick, wasn't it?

8 b. If you want to re-enable auto-recharge:

• Click "Auto-recharge".

• Accept the consent. You can also link a card here. If a card was already linked, you don't need to do anything.

• And you're done!

2. Changing your offer when you don't have auto-recharge

Changing your offer via the website

1. Log in to your account at https://mobilevikings.pl/en/account/login/.
2. First, select "Top-up".

1. Then, choose the offer that interests you, which is Ekstra MATCH.

1. And that's it! You're done!

Changing your offer through the Viking App

1. Open the Viking App.
2. Select "Top-up".

1. Then, select the Ekstra MATCH offer.

1. Make the payment using any method.

5 a. If you don't want to re-enable auto-recharge:

You're done! You can now enjoy your new offer.

3. If you're not in a MATCH, Help Desk will help with everything

Firstly, feel free to contact our Help Desk with any questions regarding changing your offer. They are a team of experts who really know their stuff and, if necessary, will go the extra mile to help you. Secondly, if you want to change your package and are not in a MATCH, our #PerfektHelpDesk will perform the migration to your new offer at your request. Quick and done. That's how we do it.

You'll automatically be set up with the Perfekt MATCH plan, but don't worry, after the migration, you'll easily be able to adjust your MATCH offers to your needs, e.g., continue with Ekstra MATCH. You'll start your journey without any issues by following one of the paths described above. Just remember that once you embark on these new waters, you won't be able to turn back (meaning you won't be able to revert to your previous offer). Although we're sure you'll like it so much that you won't want any changes.

Write or call us:

helpdesk@mobilevikings.pl

+48 71 799 99 40

+48 732 007 007

We've been together for nine years, so you know that we are committed to providing Vikings with complete convenience. We are well aware that offers should be as clear as day, and we are constantly working towards that goal. That's why we offer you various MATCHes to choose from and a seamless offer change at any time. Whatever you want, whenever you want.