The mandatory SIM card registration process is ongoing. We’ve gathered the most important information for you in a Q&A format to clarify any doubts and make things easier for you. Remember – the sooner you register your card, the sooner you can forget about this obligation and activate our bonuses.
➡ Why do I need to register my number?
The Anti-Terrorism Act came into force on July 2, 2016, and its provisions regarding telecommunications networks have been effective since July 25, 2016. Based on this act, existing prepaid service users are required to register their data by February 1, 2017. New customers should register their cards as soon as possible, as they will only be active after registration. In the event of non-registration, we are obliged to cease providing our services.
According to the new law, every user is required to provide the service provider with the following data:
- for an individual subscriber: first name, last name, PESEL number (if available), or the name, series, and number of the identity document (ID card or passport); for a foreigner who is not a citizen of a Member State or the Swiss Confederation – passport number or residence card number;
- for a non-individual subscriber – the name, REGON or NIP identification number, or number in the National Court Register, business activity register, or other relevant register.
➡ I have a number with Mobile Vikings. Is it registered?
You can check the status of your number by logging into your account, in the “My Cards” tab.
➡ What does the registration process involve and how does it work?
The first stage of registration involves providing us with the personal data indicated above. This data can be submitted electronically – via the form filled out when purchasing a card or porting a number to our network, through your individual account (which every existing Mobile Vikings user has), or in person during the second stage of registration.
The second stage of registration involves verifying the provided data.
➡ Where can I verify my data and complete the registration?
You can register your number in one of three ways:
- by visiting our office located at ul. Tęczowa 13/210 (Temida II building, 1st floor) in Wrocław, from Monday to Friday, between 9:00 AM and 6:00 PM;
- by visiting a selected Play network store;
- by ordering a courier who will prepare a declaration of registration data with you. The cost of ordering a courier is PLN 9.99.
➡ I want to port my number to Mobile Vikings. Do I need to re-register it?
The Anti-Terrorism Act requires us to verify the data of all users. If you are porting your existing number to Mobile Vikings, the SIM card along with the documents will be sent to you via courier, who will verify your data in a relevant declaration. When expecting the courier’s visit, please have your ID card ready, as it is necessary for data verification. You will also sign the documents related to the porting in the courier’s presence, and they will then hand them over to us along with the data correctness declaration.
Please also remember that for your number to be ported to Mobile Vikings, it must have been previously registered with your current operator.
➡ I have a Viking Net card, do I need to register it?
If you want your card to continue functioning after February 1, 2017, the number must be registered. The registration process is standard and the same as for cards operating under the “Minutes + SMS + Internet” tariff.
➡ What do I need to bring to register my number?
To verify your data at our office or a Play store, please bring your ID card, phone number, and PUK code. You can find your PUK code in your account, under “My Cards” > “My Data” > “Card Information” > “PUK 1 Code”. If your data is being verified by a courier, only your ID card will be required.
➡ Who can register their number with Mobile Vikings?
A number can be registered by any person who is 13 years of age or older and has an ID card or passport. For foreigners who are not citizens of a Member State or the Swiss Confederation, a passport or residence card is required. A number can also be registered for a company.
➡ Do I have to register each number separately if I have more than one?
There is no need to do so. If you have several phone numbers on your account, for your convenience, registering one of these numbers results in the registration of your entire profile – your account. When registering one number, you decide whether all numbers should be registered automatically with it. Even if you register only one number at a store, you will be able to “sign” the remaining ones using your created digital profile after logging into your account. Therefore, if you want any of your numbers to be registered under someone else’s data, you will need to create a new account to which selected numbers will be transferred. To create a new account, please contact our helpdesk.
➡ Will my new number be active immediately after registration?
To ensure a convenient solution, the SIM card can be activated at a time that is most suitable for the user. Therefore, registering a new number does not automatically activate it – activation occurs after logging into your account and entering the activation code found in the welcome letter received with the SIM card. On the other hand, activation may only occur once we have confirmed the verification of the registration data. If you are porting a number that was previously with another operator to Mobile Vikings, the transfer request can only be submitted once we are certain that the owner's data has been verified.
➡ I have a card in the “Minutes + SMS + Internet” tariff. What bonus will I receive for registration?
If you have a number in the “Minutes + SMS + Internet” tariff, the condition for receiving promotional bonuses is to register your number and make at least one top-up of PLN 10. After meeting these conditions, an option to activate two bonuses once will appear in your account, under the “My Cards” tab:
- 10 GB of internet for 31 days (the validity of the package can be extended by making another top-up or activating a new Internet package with available funds during the bonus validity period);
- a package of unlimited calls to mobile and landline numbers.
You can activate the bonuses independently of each other, at a time of your choosing.
If you have multiple numbers on your account, bonuses for each number will be awarded after registration and meeting the top-up condition of the required amount.
The promotion ends on February 1, 2017; after this date, bonus activation will not be possible.
➡ I have a card in the “Viking Net” tariff. What bonus will I receive for registration?
For a “Mobile Internet” tariff card, the condition for receiving a bonus is to register your number and make at least one top-up of PLN 20. If you had the required top-up on your account before the registration date, the option to activate the 14 GB package will be available immediately after registration confirmation. If you haven’t had a PLN 20 top-up yet, the bonus activation button will appear after your first top-up of the required amount made after registering your number.
If you have multiple numbers on your account, bonuses will be awarded for each number individually after registration and meeting the top-up condition of the required amount.
The promotion ends on February 1, 2017; after this date, it will not be possible to take advantage of it.
Remember, you have until February 1, 2017, to register. If you still have any doubts or questions, visit our page or contact the Help Desk.
