FAQ

Top-up SIM

What are Play channel top-ups?

A top-up through Play is a top-up realized through a chosen channel that was made available to us by Play. The rules behind this top-up are as follow:

  • a top-up with an amount between 1 and 9 PLN - means that a chosen sum (without bonuses), will be added to the balance, and the validity period of both the SIM card and the wherewithal will be extended by 365 days.

  • a top-up with an amount between 10 and 18 PLN – means the activation of the Viking 10 package (300 MB of data pack, unlimited calls to Play and Mobile Vikings for 14 days), what is more a chosen sum will be added to the balance and the validity period of both the SIM card and the wherewithal will be extended by 365 days.

  • a top up with an amount between 19 and 29 PLN – means the activation of the Viking 19 package (3 GB of data pack, unlimited SMS/MMS, unlimited calls to Play and Mobile Vikings for 31 days), what is more a chosen sum will be added to the balance and the validity period of both the SIM card and the wherewithal will be extended by 365 days.

  • a top up with an amount of 29 PLN and above – means the activation of the Viking 29 package (15 GB of data pack, unlimited SMS/MMS, unlimited calls to Play and Mobile Vikings for 31 days), what is more a chosen sum will be added to the balance and the validity period of both the SIM card and the wherewithal will be extended by 365 days.

In order to activate No Limit offer, go to "My cards" > "Services" > "No limit" section and choose the proper package:

  • unlimited calls to all cellular networks - 24 zł

  • unlimited calls to all cellular and landline networks - 29 zł

  • unlimited calls to all national cellular and landline networks + 10GB - 39zł - this component is recommended, if you make a top-up for more than 39zł and you want to use our Viking 39 No Limit offer.

As part of top-up with Play, the following means of payment are available:

1. top-up with a Play top-up scratch card

2. top-up through your bank account page

3. top-up through doladowania.play.pl

4. top-up using other services, among others: doladowania.pl, tutajdoladuj.pl, blue.pl, doladowania24.pl, doladuj.interia.pl, doladujtelefon.pl

5. electronic on-line top-up

Short instructions for each of the top-ups may be seen below:

1. Top-up with a Play top-up scratch card

Cards of this type are widely available in kiosks, grocery shops, supermarkets and many other points throughout Poland. Each top-up scratch card has its own unique 14-digit top-up code, and the top-up process is really easy:

  • Scratch off the bar of paint covering the 14-digit code

  • Input *100* on the keyboard of your phone, then input the 14-digit code and press #

  • The account will be topped-up within a few minutes. You will be informed about the realization of the top-up via SMS.

Top-up scratch cards with the following sums are available: 5 PLN, 10 PLN, 30 PLN and 50 PLN.

2. Top-up through your bank account page.

Log into your internet bank account. Look for the „Prepaid” button in the payment segment and follow the instructions:

  • Input a phone number

  • Input the top-up amount

  • Select the required consents

  • Confirm the transaction

You may top-up your account using the website or the mobile app.

3. Top-up through doladowania.play.pl

To top-up the account:

  • Go to www.doladowania.play.pl

  • Input the phone number that is to be topped-up

  • Input the top-up amount

  • Choose a payment method (an online money transfer from the bank account, debit card, payment through PayU)

  • Finish the payment in accordance with the chosen payment method

  • Input your e-mail address, to which a confirmation of the payment will be sent.

The number will be topped-up within a few minutes, and the confirmation will be sent to the input e-mail address.

4. Top-up using other internet services

Top-ups are also available on many other websites, for example: doladowania.pl, tutajdoladuj.pl, blue.pl, doladowania24.pl, doladuj.interia.pl, doladujtelefon.pl.

To top-up an account using these sites:

  • Go to a chosen site that allows to make a top-up

  • Input the phone number that is to be topped-up

  • Input the top-up amount

  • Choose a payment method (an online money transfer from the bank account, debit card)

  • Finish the payment in accordance with the chosen payment method

  • Input your e-mail address, to which a confirmation of the payment will be sent.

5. Electronic on-line top-up

The top-ups are realized immediately and are available at many outlets, especially at Play retail shops, but also at grocery shops, kiosks or supermarkets throughout Poland. To top-up an account:

  • Give your number and the top-up amount to the clerk

  • The clerk verifies your data

  • In case the verification is positive, you pay for the chosen top-up amount

  • The clerk realizes the account top-up transaction

  • The given phone number will be automatically topped-up within a few minutes, and the confirmation of the top-up will be sent to your number

Please keep the receipt that the clerk gives you and the confirmation of the top-up, as they are needed in case of a potential case of complaint.

You may also top-up your account electronically, by buying an electronic top-up code with a nominal value of: 5 PLN, 10 PLN, 30 PLN, 50 PLN, 100 PLN and 150 PLN.

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