FAQ

Number porting

What do I have to pay attention to during a number transfer?

Please pay attention to the following points:

  • If you have a prepaid number, it has to be registered with your current operator to be able to do a number transfer. To do this, you should contact your current operator.
  • Be aware that it is possible that you have to pay a fine. This depends on the type of contract and when you’d like to do the number transfer.
  • Your phone number still has to be active on the Polish network at the moment of the number transfer. Never end your contract on your own by sending a registered letter to your operator. By doing so, there is a risk that your number will be disconnected from the Polish network. In that case, it won’t be possible anymore to transfer your number;
  • Make sure you are in Poland at the moment of the number transfer. A transfer can go wrong or be delayed if you aren’t on the Polish network.

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