FAQ

Auto top up

How can I deactivate the auto top-up?

In order to deactivate the auto top-up, go to the „My cards” bookmark, and choose „Deactivate auto top-up”. If you have several SIM cards, you will need to do this procedurę for each of them. In order to also delete the credit card, go to „My account” > „Viking Payments” and press „Delete”. Please keep in mind, that the deactivation of this method of payment will be effective, at the latest, one day before the planned auto top-up. If you deactivate it on the day of the payment, what can happen is that the top-up will be realized before the deactivation process in our system is done.

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